Privacy Policy

This Privacy Policy describes how Selvune ("we", "us", or "our"), operating through selvune.com, collects, uses, and protects personal information provided by visitors and users of this website. We are committed to handling personal data in accordance with applicable Chilean law, including Law No. 19.628 on the Protection of Private Life (Ley de Protección de la Vida Privada) and its amendments.

1. Data Controller

The data controller responsible for personal information collected through this website is:

Selvune
Merced 838, oficina 117, Santiago, Chile
Email: info@selvune.com
Phone: +56 2 2756 6705

2. Information We Collect

We collect personal information that you voluntarily provide when using this website, including:

• Contact form submissions: name, email address, phone number, building name, floor number, commune, and the content of your message.
• Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This information is collected automatically through cookies and similar technologies.
• Cookie preferences: your choices regarding cookie categories are stored as a cookie on your device.

3. How We Use Your Information

We use the personal information collected for the following purposes:

• To respond to inquiries submitted through the contact form.
• To provide information about our moving services in relation to your specific building and situation.
• To improve the functionality and content of this website based on usage patterns (only where analytics cookies are accepted).
• To comply with legal obligations applicable in Chile.

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under Chilean Law No. 19.628, personal data may be processed when the data subject has given their consent, or when processing is necessary for the performance of a contract or to take steps at the request of the data subject prior to entering into a contract. When you submit the contact form, you provide explicit consent to the processing of your data for the purposes described above. You may withdraw this consent at any time by contacting us at info@selvune.com.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers: third-party companies that assist us in operating the website or conducting our business, subject to confidentiality agreements and only to the extent necessary to perform their services.
• Legal authorities: where required by Chilean law, court order, or governmental authority.

Any third-party service providers we use are required to handle your data in a manner consistent with this Privacy Policy and applicable law.

6. Data Retention

We retain personal information collected through the contact form for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case follow-up is required. Technical and analytics data is retained for a period of up to 24 months. You may request deletion of your data at any time by contacting us at info@selvune.com.

7. Cookies

This website uses cookies. For detailed information about the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under Chilean Law No. 19.628, you have the following rights regarding your personal data:

• Right of access: you may request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Right of rectification: you may request correction of inaccurate or incomplete personal data.
• Right of cancellation (deletion): you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right of opposition: you may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@selvune.com with your request. We will respond within a reasonable timeframe in accordance with applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include the use of HTTPS encryption for data transmitted through the website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

This website is not directed at children under the age of 14. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@selvune.com and we will take steps to delete such information.

11. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Selvune
Merced 838, oficina 117, Santiago, Chile
Email: info@selvune.com
Phone: +56 2 2756 6705